Pilot
«Let's get to the point.»
- Driver
- control, results
- Fear
- wasting time, losing control
- What to do
- move fast, be direct, respect the clock
Opening: thirty seconds on who I am, then I ask him to describe how his team prepares a first meeting today. I don't start from the product. The slide exists only to fix the line I want him to keep.
I want him nodding here. If he doesn't nod at the spread between salespeople, this isn't our customer and it's better to find that out at minute three than at the end. Question to ask: between your best and your worst salesperson, what's the ratio? Usually the answer is 3 to 1.
This is the slide of the deck. If he remembers one, it has to be this one. Story to tell out loud: two of his salespeople on the same customer, one closes and the other doesn't — and it wasn't the product.
I mention the book once and don't push. It's there to say that behind this is a written method rather than a lucky prompt. If he asks when it's out, I answer honestly that it's forthcoming and I don't invent a date.
Do this interactively: I ask him to place his most important customer in one of the four quadrants. They always do it, and at that moment they've adopted the model. Then I ask where he places himself: almost every sales director puts himself in Pilot.
This removes the «it's just four boxes» objection. Two Architects with opposite Security prepare differently. Anyone who has done DISC training raises this point, and they're right to.
The slide that sells. I stay quiet and let him read. If he starts reading out loud, he's convinced. If he skips to the end, I ask him what's missing.
The third step is the one to press on during the beta: without the return after the meeting the product doesn't improve. It's also the concrete commitment I'm asking for, and it belongs here rather than as a surprise at the end.
These four objections arrive anyway. Saying them first changes the register of the conversation from defensive to technical. The second one is what his DPO will ask him about.
With sales directors this slide is worth more than it looks: not because they care in itself, but because it's what saves them three weeks of internal stalling. If he has a DPO, I send the dedicated page after the call.
Disqualifying is the most useful moment of the call. If his deals run on formal specifications, I say so and close — and a referral almost always comes out of it, because I didn't sell him something he didn't need.
The only third-party number in the deck, and I attribute it. On the team: being two is a weakness and it's better to say so before he asks — the counterweight is that he's talking to the people who build the product, not to an account manager.
I close with the direct question: are you in? If he says yes, I book the first check-in before ending the call. If he says «let me think», I ask what he's missing in order to decide — that answer is the only useful thing I take home.